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Questions and answeres

 

Why ART CRAFTED?

ART CRAFTED is a team of enthusiastic people who work in the art industry for over 20 years. When purchasing items in our online store, you may be assured of their quality, because every item goes through the most rigorous selection by our experts. The site presents only unique and original things that are meant to become favorite in your home.

 

How can I contact you?

If you have any questions, comments or suggestions about cooperation, please contact us by phone +7 (961) 802-55-13 or send an email to ac@artcrafted.ru
You can also use the Feedback form or find us on the social networks.

 

What is your work schedule?

We are located in St.-Petersburg and work from Monday to Friday from 10:00 to 22:00 (local time).
On weekends you may write to ac@artcrafted.ru or use the Feedback form.
At the same time, orders can be made at any time convenient for you!

 

What to do if I can’t place an order?

You can always contact us by phone +7 (961) 802-55-13, e-mail ac@artcrafted.ru or Feedback form.
We are pleased to help you! 

 

Why do I have to leave email and phone when ordering?

We need your email and phone only to confirm the order:

we will send the information about the order to your email, and contact with you by the phone to confirm the address and time of delivery.

 

What if I want to make changes to the order?

If you want to change your shipping address, add or remove any items, call us +7 (961) 802-55-13, write to ac@artcrafted.ru or fill in the Feedback form

 

How can I pay the order?

You can choose a convenient payment method:
- Cash to a courier
- Credit card payment through Robokassa (secure electronic payment system)
- Cash or credit card at pickup point (only in St.-Petersburg)

More about all payment methods you can find in the section Delivery and payment.

 

How does the delivery work?

We deliver goods only in Russian. About delivery to other countries, please, contact us by e-mail ac@artcrafted.ru or Feedback form.

 

Orders in St.-Petersburg are delivered on weekdays from 13:00 to 21:00. Courier will call in advance to specify convenient time for delivery.
Orders in St.-Petersburg delivered within two/ three days. If the order is made before 20:00 (local time), the delivery is possible the next day.
Orders placed on Friday and on weekends, delivered on Monday or in any other convenient day, except weekends.
* If you need a delivery on the weekend, write a comment in the field "Leave a message" when ordering. And we will agree on a convenient time for you.

Also for the residents of St.-Petersburg provided the possibility of self-delivery from pickup point (Ligovsky prospect, 256, office 20).

 

Orders in Moscow are delivered daily from 13:00 to 22:00. Courier will call in advance to specify convenient time for delivery.
Orders in Moscow are delivered within two/ three days.
Orders placed on Friday and on weekends, delivered on Monday or in any other day convenient for you, including weekends.

More about the delivery and timing of delivery, including other cities, can be found in the section Delivery and payment.

 

Is it possible to return the item if it didn’t fit?
If for any reason you want to return or exchange the purchased item, then it can be done within 7 days after order receipt. The main thing is that the good were not in use and its ready-for-sale condition, factory packaging, labels, stickers and stamps are remained unchanged.

* Please note that many of the old works are finalised in antique frames, so they may have irregularities, imperfections, scuffs, chips. This design is interpreted as an advantage, and emphasises the time to which these works belong.


What should I do if I can’t log in to my account?
If you forget the password from your account, then to restore the data, it’s enough to remember the email your have entered during the registration.

When log in, in the pop-up window click on the "Forgot password". In the page which opens, enter your email and click "Retrieve password". Then you will get an e-mail with a new password to log in to your account.



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